Shipping Policy:

Shipping Options: Twistlock Dynamics provides a range of shipping options for our esteemed customers. We partner with reputable carriers to ensure the safe and timely delivery of your orders.

Estimated Delivery Times: Delivery times are subject to vary based on the selected shipping method and the destination of the order. While we make every effort to provide accurate estimates, unforeseen circumstances may impact delivery times.

Shipping Costs: Shipping costs are calculated based on factors such as order weight, dimensions, and destination. Customers bear the responsibility for all shipping costs, unless otherwise specified.

International Shipping: Twistlock Dynamics facilitates international shipping, adhering strictly to all relevant regulations and customs requirements. International customers are advised to acquaint themselves with the import regulations of their respective countries, including any potential duties or taxes that may apply.

Return Policy:

Returns Eligibility: Twistlock Dynamics accepts returns of eligible products within 30 days of receipt, in full compliance with applicable laws and regulations. Eligible items must be returned unused, in their original condition, and accompanied by all original packaging and documentation.

Return Process: To initiate a return, customers must contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. Returns lacking an RMA number will not be accepted. Customers are responsible for securely packaging and shipping the returned items.

Return Shipping: Customers assume full responsibility for all return shipping costs, inclusive of any associated duties or taxes. We strongly recommend utilizing a traceable shipping method to ensure the secure and expeditious delivery of returned items.

Restocking Fee: A restocking fee of 20% may be applied to returns, in accordance with pertinent laws and regulations, and predicated upon the condition of the returned items.

Refund Processing: Refunds for eligible returns will be promptly processed upon receipt and inspection of the returned items. Refunds will be issued to the original payment method used for the purchase, less any applicable restocking fees and outbound shipping charges.

Exchanges: Twistlock Dynamics does not facilitate direct exchanges. Customers desiring an exchange may follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items: In the event of receiving damaged or defective items, customers must promptly notify Twistlock Dynamics. We are committed to resolving such issues expediently and will arrange for replacement or refund as required, in strict compliance with applicable laws and regulations.

Privacy Policy:

Introduction: Welcome to Twistlock Dynamics (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://twistlockdynamics.com, engage with us as a customer, or subscribe to our email communications.

Information We Collect: We may collect and process the following categories of personal information.
-Personal Identification Information; Name, email address, phone number, postal address.
-Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
-Usage Data: Information about how you use our Site, products, and services.
-Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Information: We use different methods to collect data from and about you, including.
-Direct Interactions; You may provide personal information by filling in forms or by corresponding with us by post, phone, email, or otherwise.
-Automated Technologies or Interactions; As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
-Third Parties or Publicly Available Sources; We may receive personal data about you from various third parties, including analytics providers, advertising networks, and search information providers.

Use of Your Information: We use the information we collect for the following purposes.
-To Provide and Maintain Our Services; Including to monitor the usage of our Site.
-To Manage Your Account; To manage your registration as a user of the Site.
-For the Performance of a Contract; The development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased.
-To Contact You; To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication.
-To Provide You; With news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
-To Manage Your Requests; To attend and manage your requests to us.
-To Comply with Legal Obligations; To comply with legal obligations, such as keeping records for tax purposes or responding to legal process.

Sharing Your Information:We may share your personal information with.
-Service Providers; To monitor and analyze the use of our Site, to contact you.
-Affiliates; We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
-Business Transfers; We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
-Law Enforcement; Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities.

Your Rights: Depending on your location, you may have the following rights regarding your personal information.
-Access; The right to request copies of your personal data.
-Rectification; The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
-Erasure; The right to request that we erase your personal data, under certain conditions.
-Restrict Processing; The right to request that we restrict the processing of your personal data.